FAQ

Q: How do I place an order on Nivetha Veeraiyan's Store? A: Add the desired items to your cart, proceed to checkout, fill in your shipping details, choose a payment method, and confirm. You’ll receive an order confirmation email with a tracking number. Q: What payment options are available? A: We accept credit/debit cards, UPI, net banking, and popular wallets like Paytm and PhonePe. All transactions are secured with SSL encryption. Q: How long will delivery take? A: Standard delivery within India takes 3–5 business days. For premium shipping, we offer 1–2 day delivery to major metros. You’ll get a tracking link once the order ships. Q: Can I return or exchange an item? A: Yes. Return or exchange within 15 days of delivery if the product is unworn and in its original packaging. Contact customer support for a return label; we’ll process your refund or exchange promptly. Q: How do I find my correct size? A: Refer to our size chart on each product page. If you’re between sizes, we recommend choosing the larger size for a relaxed fit. For any doubts, email us and we’ll guide you. Q: What if my order is delayed or lost? A: If you haven’t received a tracking update after 7 days, reach out to us. We’ll investigate with the courier and provide a resolution or replacement. Q: How can I contact customer support? A: Send a message through the “Contact Us” form on our website, and we’ll reply within 24 hours. For urgent queries, use the live chat feature available during business hours.